Returns & Refunds Policy

I take great pride in the quality of every item I make. I want you to be completely happy with your purchase.

100% Satisfaction Guarantee

If you are not 100% satisfied with your purchase, you may return it within 30 days of receiving your order for a full refund of the purchase price - NO questions asked. (Although I always appreciate feedback so I can continue to improve my products and service.)

To qualify for a refund:

• The item must be returned within 30 days of delivery.

• The item must be in good condition and suitable for resale.

• The item should be returned with any original packaging where possible.

Refunds

Once your return has been received and inspected, your refund will be processed to your original payment method.

Please note:

• Refunds cover the cost of the product(s) only.

• Original shipping charges are non-refundable.

• Return postage costs are the responsibility of the customer unless the item is faulty or has been supplied in error.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or you receive the wrong item, please contact me as soon as possible. In these circumstances, I will work with you to resolve the issue and will cover any reasonable return postage costs where appropriate.

Damaged Goods

If anything arrives damaged, I would be grateful if you could send photographs of the damage (damaged packaging and contents). This helps me to make a claim with the delivery service.

Extended Christmas Returns

For Christmas orders placed between 1 November and 24 December, the return period is extended until 30 January.

If you have bought a present and the recipient would prefer a different pattern, I am happy to arrange an exchange. You will only need to pay:

• Any difference in price (if applicable), and

• The cost of postage for sending the replacement.

How to Arrange a Return

To arrange a return, please contact me at [email protected] with your order number and details of the item(s) you wish to return.

If a return is required, please send tracked to:

Handmade Fishing Floats
21 Uphill Close
Ivybridge
Devon
PL21 0NA

Please include a note inside the parcel with your name, contact details, and order information so I can identify your return and process your refund or exchange. Failure to include this information may cause delays.

I aim to make the process as simple and straightforward as possible.

Thank you for supporting a small British craftsman business.

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