FAQ

UK postage is FREE on orders over £30. Orders under £30 will be charges at £4.50. All orders are sent ROYAL MAIL TRACKED 48 when ready. An email will be sent with your order dispatch

 All European addresses will be charged at cost -  £10 per order and sent INTERNATIONAL TRACKED. 

 

 EU CUSTOMERS - IMPORTANT -

 I DO NOT CHARGE VAT ON CHECKOUT. EU CUSTOMERS WILL BE LIABLE FOR ANY VAT CHARGES ON DELIVERY. ITEMS WILL BE SHIPPED 'DDU' - DELIVERED DUTY UNPAID. AVERAGE EU IMPORT VAT RATES ARE 20% AND MAY BE ADDED BY YOUR CONTRIES POSTAL SERVICE .OrDERS OVER £140 MAY ALSO FACE EXTRA IMPORT DUTY. 

 Items will be sent tracked international airmail. Please be aware that experience has shown some orders to Europe (and most to North America) have taken up to 4-7 weeks to arrive (This part is beyond my control and never ceases to stagger me in this day and age! - another good reason to choose tracked.

PayPal / Bank Card Card payments are (processed and protected by PayPal. You can enter the card details of most debit or credit cards). 

Pay in 3 - An interest free payment option offered by Paypal - spread the cost of your purchase over three monthly instalments! 

 I am afraid due to the number of orders I take and the time it takes to check I no longer accept bank transfers, cheques or orders placed over the phone

. If you need to send me payment for any reason (such as a custom order) copy and paste this link in a new tab. It will load my Paypal  payment page showing my logo and details and the secure page padlock symbol in the address ba - top left cornerr)    

 paypal.me/ianlewisfloats

PLEASE REMEMBER TO ADD A NOTE WHAT IT IS FOR ;)

Exceptions to this are: DIY kits / spare parts; Oak boxes; float rolls & gift vouchers - if you are ordering only one or a combination of these, as they are always in stock - these will normally be dispatched in 3 working days. Vouchers can even be emailed if required urgently.

I offer a 100% satisfaction guarantee.   If for any reason you are not entirely happy with your floats, please just return them to me in the original condition within 14 days of receipt and I will issue you a full refund - no questions asked (although it would be nice to know so I might improve the quality of my service!). 

If anything has arrived damaged I would appreciate photographs to help me make a claim against the delivery service. 

 Please send to: Ian Lewis 21 Uphill Close Ivybridge Devon PL210NA. You must include a note inside so I know who has returned the floats to issue the refund.  Failure to do so could result in delays. PLEASE NOTE - I will not be responsible for any returned items that go missing in the post - it is your responsibility to organise adequate cover with the post office. Further, I can not refund the cost of return postage.  Sorry.

In the UK anglers still use traditional (read slightly dated and quirky) methods of calculating the cocking weights of their floats using split shot, origionally derived from the world of shotguns and bird shooting.  However, for my European customers and anyone else happier to work in metric (grams), here is a convenient conversion chart which also helps show the replationship between the different shot sizes. If a float is marked as 1SSG, you could use 4BB or 3BB + 2x No4 - as long as they add up to 1.6g - they are all the same!  Different shot combinations (along with placement from the hook/float) are used to control how fast or slow the bait falls through the water (and can help with casting)